Since 1970, we at Labyrinthe have prided ourselves in offering the utmost level of customer service. Our reputation has been built on one simple rule; "If you're not happy, we're not happy!" - NOTHING leaves our hands without being thoroughly inspected for defects.

If you receive a damaged, defective or incorrect item, contact us immediately for your RETURN AUTHORIZATION NUMBER.

Toll Free: 1-800-661-ROCK (7625)

email: info@labyrintherock.com

Directions:

Once you've been given your RETURN AUTHORIZATION NUMBER, make sure to indicate it legibly on the outside of the original packaging. Item(s) must be properly packaged and accompanied by a copy of it's invoice.

Conditions:

• All returns/exchanges must be authorized by a staff member of LABYRINTHE.
• All returned items must be received in their original condition (un-washed and/or not misused in any shape or form)
• Returns are non-refundable. 
• Returns must be received by us within 30 days from the date of your original shipment delivery acceptance.

* Please note that unless the return/exchange is being made due to a mistake on our behalf or due to a manufacturing defect, a $5.00 handling fee will be added to all accepted returns. 

Do not hesitate to contact us if you have any questions and/or comments.

Website Customer Service hours are 10:00 AM EST to 6:00 PM EST Monday-Friday.

Labyrinthe Store hours are 10:00 AM EST to 6:00 PM EST Monday-Wednesday, 10:00 AM EST to 9:00 PM EST Thursday-Friday and 10:00 AM EST to 5:00 PM EST Saturday - Sunday

                       486 Ste-Catherine West
                       (Basement Level)
                       Montreal, Quebec
                       Canada H3B 1A6